James Tyler has been operating as a Chemex Expert for local independent businesses since 2018, in partnership with his wife Nikki Tyler. Your local area they cover which they know and love, covers the historic bustling towns and breath-taking countryside villages in the surrounding areas of Tunbridge Wells to the north of their area, down to Eastbourne and Lewes in the South.
Both James and Nikki have experience in the hospitality and catering industry, while James has a long, wider industry history of experience in Consultancy. This lends itself perfectly to their relationship understanding of and deep attention to their customers’ needs; for hotels, restaurants, pubs, care homes, schools, ambulance services, food manufacturers, gyms and many other independent local businesses, that have a focus on a keeping environments clean and hygienic environment.
They have built and maintained an excellent customer base, with whom the trust and dedication which their customers had in their service and Chemex products upon moving to Chemex, has continued to be delivered upon every bi-weekly free delivery and service visit. All personally serviced by James with the support of Nikki.
James believes every delivery is a service visit, so you can look forward to him going above and beyond to support you and your team, from Owner to Kitchen Porter.
“I am as interested in the person doing the cleaning or washing, as I am the Manager responsible for compliance and cost control or the owner upholding their reputation and profit margins. I see my regular customers bi-weekly, to give my full Chemex Expert free service and training on every delivery across all these departments. ‘My support is free, so lean on me’ I tell them.
I take pride and care in spotting potential issues or improvements that owners or Managers may not see. I see my role as their ‘extra pair of eyes’, covering equipment and surface care, compliance, chemical cost control or avoiding wastage.
My customers know I am supporting their profit margins and helping avoid serious risk that can cost significantly more than efficient chemical use. We become trusted partners and friends with our customers and love supporting their business top to bottom.”